How to File a Claim
CALL PEOPLE’S TRUST FIRST IN THE EVENT OF A CLAIM
561-609-1002
To avoid long hold times, click here to file a claim in the policyholder portal.
We can get you immediate assistance and help make sure your home doesn’t experience further damage. Our claims process is simple: People’s Trust Insurance will coordinate and execute all aspects of the recovery process. Our unique approach to the claims process sets us apart from other Florida homeowner insurance companies.
In the event of damage to your home, we will work directly with our preferred General Contractor to address all repairs and get your home back to pre-loss condition.
You, the homeowner, won’t be asked to call an outside contractor, submit quotes, or be required to get reimbursed for the cost of a covered repair. But you do need to fulfill the responsibility of paying your deductible.
We are here when you need us!
24/7 Claims:
People’s Trust Insurance offers a Claims Hotline (561-609-1002) available to you 24/7 any time you need us. Or you can begin your claims process by logging into the Policyholder Portal at myPTI.com.
Immediate Emergency Mitigation:
If the situation is urgent, our preferred emergency response team will be dispatched immediately to mitigate the damage.
Scheduled Damage Assessment:
You, the homeowner, will receive calls from People’s Trust Insurance to schedule a time for a representative to assess your damage.
Deductible Payment:
Because we can coordinate many repairs instead of just cutting a check, you are required to pay any deductible due before home repairs begin. Financing is available if necessary.
Coverage Discussion:
Our claims adjusters will call you to discuss the details of your claim and your coverage.
Satisfaction Guaranteed:
If we elect to repair, our preferred contractor repairs the affected areas and backs their workmanship with a 3-year, 100% customer satisfaction guarantee that is unparalleled in the industry.
How to File a Claim:
In the event of any claim, large or small, call People’s Trust First: 561-609-1002 or file online through our Online Portal at www.myPTI.com.
- Our preferred emergency response team will begin the work of restoring your home and damage to pre-loss condition on covered claims. They even offer 24/7 emergency claims service. If the situation is an emergency, They can be dispatched immediately to mitigate damage, prevent further loss, and make emergency repairs as needed.
- Repairs are backed by an industry-leading 3-year, 100% customer satisfaction guarantee on workmanship.
- The statewide network of our preferred contractors stores roofing supplies, tarps, generators, and more – all the things that will be in high demand after a storm. So you are assured to be first in line after a widespread disaster.
What to do After a Loss Occurs:
Call People’s Trust First – 561-609-1002. We will immediately dispatch our preferred contractor to help prevent further damage to your home. Don’t Delay!
- Report the loss to the People’s Trust Claims Department by calling 561-609-1002. Or log into our Online Portal at www.myPTI.com to begin the Claim process. The quicker you report your loss, the quicker we can help you get your life back together.
- Protect your property from further damage by making reasonable and necessary repairs.
- Maintain receipts of all expenses related to the temporary repairs and any expenses incurred to be considered for reimbursement.
- Make a list of your personal property that was damaged. If possible, include the manufacturer, brand name, place, and date of purchase. Photos or video of your property before the loss would be very helpful.
- Separate damaged property and keep it in a secure location. We will need to examine all damaged property to fully estimate your loss.
Alternate access to claims filing can be found here.