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How People’s Trust Insurance Simplified Claims in 7 Easy Steps

by BROOKE GOLD HASSON | Feb 08, 2016

PTISimplifiedClaimsImagine this Florida homeowner nightmare: One morning, you wake up to discover a stream of water creeping through the bathroom door. The culprit? A burst pipe. You open the door, and to your dismay everything – the walls, the floor, your personal belongings – is damaged. 

In a panic, you call up a local water restoration company to come out and repair the damage. Within a few hours, they arrive at your doorstep. But before agreeing to make any repairs, they insist that you sign a broadly worded “Assignment of Benefits” contract.

The following month, you receive a phone call from your home insurance company. They inform you that the water restoration company you hired grossly inflated the repair bill and has now filed a lawsuit. Now you’re stuck in the middle of a home repair insurance scam…

Filing a claim shouldn’t trigger a headache!

That’s why People’s Trust Insurance transformed and improved how home insurance protection is delivered in Florida. Here’s how the People’s Trust model compares with other insurance companies.

1. Ready When Damage Strikes

Whether it’s a busted pipe, a fire, or storm damage, we’re ready when you need us. Our affiliated partner, the Rapid Response Team, is the largest insurance restoration general contractor in the state and offers some of the highest quality repair and restoration expertise available in Florida. Their strategically located Rapid Response Centers are stocked with millions of dollars’ worth of roofing supplies, tarps, generators, and more. Because they purchase recovery supplies in advance, the Rapid Response Team is able to avoid price spikes caused by post-storm demand. That lets them pass the savings on to you, our policyholders.

2. No-Hassle Claims Number

Your time is valuable. Set recovery in motion when you call People’s Trust first in the event of a loss. Our seamless, no-hassle approach to claims saves policyholders time and money. To simplify the process, you’ll receive a Homeowner’s Assistance Card with a 24/7 claims number to use in case you ever need to file a claim.

3. 24/7 Emergency Response

You get access to a network of Rapid Response Centers strategically located around Florida, as well as more than 350 full-time repair technicians and support staff. When the situation is urgent, the Rapid Response Team deploys upon notice to prevent further loss and make emergency repairs to your home. Whether it’s early on a Monday morning or late on a Saturday night, the Rapid Response Team is ready to help you get your life back to normal, fast. 

4. Assess Damage, Determine Coverage

We’ll schedule the Rapid Response Team to perform an onsite inspection to assess damage. Then, our claims adjuster will call you to discuss coverage and next steps. Since we conduct comprehensive inspections on every home we insure, we are able to accurately determine coverage and avoid fraud, which in turn keeps premiums low for you.

5. Coordinated Repairs

With most insurance companies, the homeowner must meet with an adjuster, get price quotes, find contractors and subcontractors, manage the entire repair process, and run the risk of being victimized by fraudulent remediation companies. Our unique approach eliminates these unnecessary hassles. Since all covered repairs are professionally managed through the Rapid Response Team, you can rest assured that the workmanship will be fast, reputable and high quality.

6. Together Through the Recovery Process

Experiencing a claim can be especially overwhelming when the damage to your home impairs your daily life. We are your full partners in recovery through every step of the process until you’re back to pre-loss condition. Recovering from loss can be a stressful time, and you shouldn’t have to go through it alone. Together, People’s Trust and Rapid Response Team will help you get your life back to normal, fast.

7. Customer Satisfaction Guaranteed

At People’s Trust, we pride ourselves on providing quality service, as evidenced by our customer satisfaction rating, which is higher than most other Florida insurance companies, [1] and our A rating from the Better Business Bureau. In addition, all Rapid Response Team repairs are backed by an industry-leading 3-year, 100% customer satisfaction guarantee on workmanship.

It’s Not How Other Insurance Companies Do Business. It’s Simply a Better Way.

Our simplified recovery process ensures our policyholders seamless, no-hassle recovery from damage in the event of a loss. See what our policyholders have to say about our award-winning approach.

[1] – Based on a survey of 1,000 homeowners by an independent market research firm.